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This position entails the installation, service, troubleshooting and repair of complex electronic and electromechanical equipment, site service, and field process applications and qualifications. In addition, the position is accountable for being able to operate as an independent “product expert” on select EVG product lines. Capable of implementing detailed, complex customer installation plans for both reliability and process qualification and sign-off. Training customer personnel on advanced equipment operation, maintenance procedures and process related operations. Provides onsite technical support for development and implementation of equipment and process applications. Trains customers and other Field Service Engineers on specific product lines. Essential Duties and Responsibilities:
To perform this job successfully, the individual must be able to perform each of the primary duties satisfactorily.&nbsp; The requirements listed below are representative of the knowledge, skill and/or ability required.
<ol> 	<li>Provides professional and courteous service to customers with a primary goal of complete customer satisfaction.</li> 	<li>Assists customers and other personnel in identifying and repairing equipment related process problems.</li> 	<li>Performs onsite preventative maintenance, clean equipment as required and verify the operational quality of equipment.</li> 	<li>Performs start-up, warranty, paid service and service contract activities.&nbsp; Performs hardware set-up on specified systems within established time frames.&nbsp;</li> 	<li>Keeps Management informed of down situations.&nbsp; Reports activities as required.</li> 	<li>Ability to utilize training skills to troubleshoot tools to resolve issues and minimize downtime. Keeps equipment running properly and efficiently to enhance customer satisfaction.</li> 	<li>Works overtime and/or travel on short notice, including unscheduled call-outs from home and other shifts, as needed.</li> 	<li>Troubleshoots and corrects process variations on systems. &nbsp;Diagnoses sources of hardware or process problems on equipment, facilities, or wafers.</li> 	<li>Recommends appropriate action and maintains ongoing awareness of existing and potential situations;&nbsp; Handles equipment and customer situations while informing Management of developments on a timely basis.</li> 	<li>Prepares and conducts local customer meetings and communicates orally with customers in face-to-face, one-on-one settings, group settings and communicates professionally by email and telephone, as needed.</li> 	<li>Prepares and submits all required paperwork on a timely, routine basis.</li> 	<li>Maintains all assigned equipment logs and records promptly and thoroughly.</li> 	<li>Must be able to travel domestically and internationally overnight, as needed, up to 75% of the time. &nbsp;Must possess a valid passport.</li> 	<li>This position requires the use of EVG hired vehicles on EVG business. &nbsp;Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have acceptable driving privileges.</li> 	<li>Other duties, as assigned.</li> </ol>
Additional Duties and Responsibilities:
<ol> 	<li>Initiates purchase orders for parts and service.</li> 	<li>Maintains and performs repairs on company demo cleanroom equipment.</li> 	<li>Keeps informed and trained on company’s most current systems, methods and procedures, including site safety.</li> 	<li>Demonstrates excellent customer service skills (foreign and domestic).</li> 	<li>Exhibits good housekeeping practices in all work areas.</li> </ol>
Qualifications / Education / Skills and Experience:
<ol> 	<li>This position requires an Associate’s Degree or Bachelor’s Degree in a related engineering field or up to four (4) years of experience installing/repairing semiconductor/electronic production equipment.</li> 	<li>Advanced electromechanical troubleshooting skills.</li> 	<li>Knowledge of statistical process control.</li> 	<li>Knowledge of quality improvement process methods and terminology.</li> 	<li>Ability to identify and solve advanced process-related system problems.</li> 	<li>Ability to communicate and demonstrate professional conduct with all levels of Management, personnel and customers.</li> 	<li>Must have advanced PC skills.</li> </ol>
Physical Demands:
<ol> 	<li>While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds.&nbsp; Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.</li> 	<li>Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.</li> </ol>
This job description in no way states or implies that these are the only duties to be performed by the employee in this position.&nbsp; Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.&nbsp; All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.&nbsp; To perform this job successfully, the incumbents will possess the skills, aptitudes and abilities to perform each duty proficiently.&nbsp; Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.&nbsp; The requirements listed in this document are the minimum levels of knowledge, skills or abilities.&gt; Mitten im Herzen des Innviertels bieten wir die Benefits eines globalen Unternehmens. Kindergarten, flexible Arbeitszeiten oder das eigene Restaurant sind nur einige davon. Mehr unter <a href="https://www.evgroup.com/de/karriere" target="_blank">https://www.evgroup.com/de/karriere</a>. Gehalt Für diese Position bieten wir dir ein attraktives Gehalt, welches entsprechend deiner Qualifikation und Berufserfahrung, mit der Bereitschaft zur kollektivvertraglichen Überbezahlung, festlegt wird. Näheres findest du in der jeweiligen Stellenausschreibung auf unserer Karriereseite <a href="https://www.evgroup.com/de/karriere/stellenangebote" target="_blank">https://www.evgroup.com/de/karriere/stellenangebote</a>.

EV Group (EVG)

Field Service Engineer (m/f/x) - Equipment Installations - Oregon

This position entails the installation, service, troubleshooting and repair of complex electronic and electromechanical equipment, site service and field process applications and qualifications. In addition, the position is accountable for being able to operate as an independent “product expert” on selected EVG product lines. Capable of implementing detailed, complex customer installation plans for both reliability and process qualification and sign-off. Training customer personnel on advanced equipment operation, maintenance procedures and process related operations. Provides onsite technical support for development and implementation of equipment and process applications. Trains other Field Service Engineers on specific product lines. <h3>Essential Duties and Responsibilities:</h3>
To perform this job successfully, the individual must be able to perform each of the primary duties satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
<ol> 	<li>Provides professional and courteous service to customers with a primary goal of complete customer satisfaction.</li> 	<li>Assists and completes onsite equipment installations or complex retrofits on equipment and obtains Final Acceptance by the customer.</li> 	<li>Assists customers and other personnel in identifying and repairing equipment related process problems.</li> 	<li>Performs onsite preventative maintenance, cleans equipment as required and verifies the operational quality of system equipment.</li> 	<li>Performs start-up, warranty, paid service, and service contract activities. Performs hardware set-up on specified systems within established timeframes.</li> 	<li>Serves as a company liaison with the customer’s front-line management on administrative and technical matters. Instructs customers in the complete operation and maintenance of equipment.</li> 	<li>Keeps management informed of down situations. Documents, logs, and reports activities as required.</li> 	<li>Ability to utilize training skills to troubleshoot tools to resolve issues and minimize downtime. Keeps equipment running properly and efficiently to enhance customer satisfaction.</li> 	<li>Troubleshoots and corrects process variations on systems. Diagnoses sources of hardware or process problems on equipment, facilities, or wafers.</li> 	<li>&nbsp;Recommends appropriate actions and maintains ongoing awareness of existing and potential situations. Handles system and customer situations while informing management of developments on a timely basis.</li> 	<li>&nbsp;Prepares and conducts local customer meetings and communicates orally with customers in face-to-face, one-on-one settings, group settings and communicates professionally by e-mail and telephone as needed.</li> 	<li>&nbsp;Maintains all assigned equipment logs and records promptly and thoroughly.</li> 	<li>&nbsp;Prepares and submits all required paperwork on a timely routine basis.</li> 	<li>&nbsp;Works overtime and/or travels on short notice, including unscheduled call-outs from home and other shifts as needed. This position may include weekend and night shift work.</li> 	<li>&nbsp;Must be able to travel domestically and internationally overnight, as needed, up to 30% of the time. Must possess a valid passport.</li> 	<li>&nbsp;This position requires the use of EVG hired vehicles on EVG business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have acceptable driving privileges.</li> 	<li>&nbsp;Other duties, as assigned.</li> </ol>
<h3>Additional Duties and Responsibilities:</h3>
<ol> 	<li>Initiates purchase orders for parts and service.</li> 	<li>Develops and implements plans to increase productivity through tracking equipment performance and plan uptime improvement</li> 	<li>Keeps informed and trained on company’s most current systems, methods, and procedures, including site safety.</li> 	<li>Demonstrates excellent customer service skills (foreign and domestic).</li> 	<li>Exhibits good housekeeping practices in all work areas.</li> </ol>
<h3>Qualifications/Education/ Skills and Experience:</h3>
<ol> 	<li>This position requires an Associate’s Degree or Bachelor’s Degree in a related engineering field plus two (2) years of experience or up to four (4) years of experience installing/repairing semiconductor/electronic production equipment.</li> 	<li>Advanced electromechanical troubleshooting skills.</li> 	<li>Knowledge of quality improvement process methods and terminology.</li> 	<li>Ability to identify and solve advanced process-related system problems.</li> 	<li>Ability to communicate and demonstrate professional conduct with all levels of Management, personnel, and customers.</li> 	<li>Must have advanced PC skills.</li> 	<li>Kepner-Tregoe Problem Solving Decision Making training, preferred.</li> </ol>
<h3>Physical Demands:</h3>
<ol> 	<li>While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 30 pounds. Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and armsnabove shoulder level occasionally.</li> 	<li>Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.</li> </ol>

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
 A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

&gt; Mitten im Herzen des Innviertels bieten wir die Benefits eines globalen Unternehmens. Kindergarten, flexible Arbeitszeiten oder das eigene Restaurant sind nur einige davon. Mehr unter <a href="https://www.evgroup.com/de/karriere" target="_blank">https://www.evgroup.com/de/karriere</a>. Gehalt Für diese Position bieten wir dir ein attraktives Gehalt, welches entsprechend deiner Qualifikation und Berufserfahrung, mit der Bereitschaft zur kollektivvertraglichen Überbezahlung, festlegt wird. Näheres findest du in der jeweiligen Stellenausschreibung auf unserer Karriereseite <a href="https://www.evgroup.com/de/karriere/stellenangebote" target="_blank">https://www.evgroup.com/de/karriere/stellenangebote</a>.

Field Service Engineer (m/f/x) II - Onsite Shift - Oregon

This position acts as the key liaison between customer, management and on-site assigned service personnel regarding installation, maintenance, repair, testing and/or customer training issues. This position will take ownership of issues and drive them to resolution in a timely manner; operate independently, managing multiple projects simultaneously. The Site Coordinator performs in a dynamic and challenging environment with drive and creativity. This is a non-exempt position with high accountability for corporate image, integrity, and results, which at times may mean extraordinary effort and working timeframes. Essential Duties and Responsibilities:
To perform this job successfully, the individual must be able to perform each of the primary duties satisfactorily.&nbsp; The requirements listed below are representative of the knowledge, skill and/or ability required.
<ol> 	<li>Manages, plans, and organizes customer activities.&nbsp; Supervises, coordinates, schedules, trains, motivates, and guides other Fields Service Engineers.</li> 	<li>Works on a wide variety of complex planning activities and special projects where customer equipment performance is key to contractual obligations and/or project deadlines.</li> 	<li>Assists Customer Support Management and Regional Sales Managers by understanding and communicating customer initiatives and ensuring timely closure of customer requirements.</li> 	<li>Instructs customers in the complete operation and maintenance of equipment, including identifying and repairing equipment-related process problems.</li> 	<li>Participates in internal meetings to facilitate the coordination of important issues including spare parts, warranty, and daily/weekly priorities.</li> 	<li>Retrieves, compiles and reports equipment performance indicators to both customer and company Management.</li> 	<li>Keeps Management informed of all tool down situations.</li> 	<li>Presents and implements EVG technologies and solutions to customer.</li> 	<li>Coordinates technical resources to track and close customer issues.</li> 	<li>Presents and explains reports, results, and solutions to customers.</li> 	<li>Solves performance/operational issues to improve customer efficiency.</li> 	<li>Assist in recruiting potential employees for customer site.</li> 	<li>Promotes continuous improvement in both staff and technical areas.</li> 	<li>Oversees a robust Project Management process and delivery timetables to keep projects on schedule.</li> 	<li>Organizes and manages projects and tasks while consulting with Management to ensure company objectives are met.</li> 	<li>Must be able to travel domestically and internationally overnight, as needed, up to 30% of the time. &nbsp;Must possess a valid passport.</li> 	<li>This position requires the use of EVG hired vehicles on EVG business. &nbsp;Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have acceptable driving privileges.</li> 	<li>Other duties, as assigned.</li> </ol>

Additional Duties and Responsibilities:
<ol> 	<li>Preparation and delivery of related training, measuring, and recording of performance progress.</li> 	<li>Prepares and submits all required paperwork on a timely routine basis.</li> 	<li>Maintains all assigned equipment logs and records promptly and thoroughly.</li> 	<li>Exhibits good housekeeping practices in all work areas.</li> </ol>

Qualifications / Education / Skills and Experience:
<ol> 	<li>Requires a bachelor’s degree in a technical discipline or related field and a minimum of four (4) years of direct experience with EVG equipment or working in a high-volume manufacturing environment or a minimum of six (6) years of experience with capital equipment/facilities engineering, or field operations within the MEMS or Semiconductor industries.</li> 	<li>Proven background in management/supervision or the ability to demonstrate supervisory skills in leading the efforts of technical service personnel.</li> 	<li>Excellent customer skillset which includes communication, priority setting, influencing and conflict resolution.</li> 	<li>Self-driven with ability to prioritize work and accomplish tasks quickly with good problem-solving skills.</li> 	<li>Must be detail oriented.</li> 	<li>Solid written and verbal communication for expressing technical ideas and initiatives.&nbsp;</li> </ol>

Physical Demands:
<ol> 	<li>While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds.&nbsp; Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.</li> 	<li>Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.</li> </ol>
This job description in no way states or implies that these are the only duties to be performed by the employee in this position.&nbsp; Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.&nbsp; All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.&nbsp; To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.&nbsp; Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.&nbsp; The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.&gt; Mitten im Herzen des Innviertels bieten wir die Benefits eines globalen Unternehmens. Kindergarten, flexible Arbeitszeiten oder das eigene Restaurant sind nur einige davon. Mehr unter <a href="https://www.evgroup.com/de/karriere" target="_blank">https://www.evgroup.com/de/karriere</a>. Gehalt Für diese Position bieten wir dir ein attraktives Gehalt, welches entsprechend deiner Qualifikation und Berufserfahrung, mit der Bereitschaft zur kollektivvertraglichen Überbezahlung, festlegt wird. Näheres findest du in der jeweiligen Stellenausschreibung auf unserer Karriereseite <a href="https://www.evgroup.com/de/karriere/stellenangebote" target="_blank">https://www.evgroup.com/de/karriere/stellenangebote</a>.

93 EV Group (EVG) Jobs